Privacy Policy

Information we collect

When you visit Dream Royale Casino, create an account, play games, contact support or use related services, we may collect information that identifies you or can reasonably be associated with you. The information collected depends on how you use the website and the services available to you.

Account and contact details

We may collect details such as your name, date of birth, residential or contact information, username, account preferences and communications with our support team. We may also collect information about your responsible gambling settings, account status and requests connected with your use of the service.

Identity and verification information

To help confirm your identity, eligibility and account information, we may request verification documents or other information. This can include documents or details used for identity, age, address or source-of-funds checks where those checks are appropriate. Verification information may also be used to help prevent impersonation, fraud, money laundering and other unlawful activity.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, winnings, refunds, payment methods and other transactions. Payment information may be processed by payment service providers. We generally use the information needed to confirm and administer a transaction, investigate unusual activity, provide account support and meet applicable obligations.

Device, usage and cookie data

When you use the website, we may receive technical and usage information such as your IP address, browser type, operating system, device identifiers, approximate location, pages viewed, access times, referring website and interactions with website features. We may collect this information through server logs, cookies and similar technologies.

How we use information

Personal information is used for purposes connected with operating, securing and improving the website and services. We aim to collect and use information that is relevant to these purposes and to handle it in a fair and transparent way.

• Create, maintain and administer your player account.
• Process deposits, withdrawals, wagers, account adjustments and other transactions.
• Confirm your identity, age, account details and eligibility to use the service.
• Carry out security, anti-fraud, anti-money laundering and risk-management checks.
• Provide customer support, respond to questions and investigate complaints or disputes.
• Operate, maintain, test and improve the website, games, systems and user experience.
• Personalise website content and remember relevant account or device preferences.
• Send service messages, account notices, security alerts and other essential communications.
• Send marketing communications where permitted and where you have provided any consent required.
• Meet legal, regulatory, tax, accounting, court, law-enforcement and other compliance obligations.
• Protect the rights, property, safety and security of players, the website and other people.

Where consent is required for a particular use, we will seek it in an appropriate way. In other situations, information may be used where this is necessary to provide a service you request, protect the website and its users, prevent misuse, or meet a legal or compliance requirement. Marketing consent is separate from essential service communications, so opting out of marketing will not normally stop messages that are necessary to manage your account or provide the service.

Sharing, security and retention

When information may be shared

We may share relevant information with carefully selected service providers that help operate the website and services. These providers may support payment processing, identity and verification checks, fraud prevention, technology, hosting, customer support, communications, analytics, security and professional advice. They should receive only information reasonably needed for their role and are expected to handle it securely.

Information may also be disclosed where reasonably necessary to protect players or other people, investigate suspected fraud or unlawful activity, enforce applicable terms, respond to lawful requests, or deal with a business change. We do not treat personal information as a commodity for unrestricted sale. If information is transferred or accessed across borders, we take reasonable steps to support appropriate handling and security.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication, monitoring, secure systems and staff or provider procedures. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should also protect their passwords, devices and account access.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. Some account, transaction, verification and communications records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, de-identified or archived in accordance with applicable requirements.

Cookies

Cookies are small files or similar technologies that help a website remember settings, maintain sessions, support security, understand website usage and improve functionality. Some cookies may be essential for the service, while others may support analytics or preferences. You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect how some website features work.

Your choices and privacy rights

Depending on the circumstances and applicable requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent to marketing communications.

How to make a data request

To exercise your data rights, ask a privacy question or request help with your personal information, contact support@dreamroyalecasino.best. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request involves account security or access to sensitive information.

• Access: ask for a copy of personal information we hold about you, subject to applicable limits and verification requirements.
• Correction: tell us which information is inaccurate, outdated or incomplete and ask for it to be corrected.
• Deletion: ask us to remove personal information where it is no longer needed or where deletion is otherwise available. This right may be limited where records must be retained.
• Marketing consent: withdraw consent to promotional messages by contacting support@dreamroyalecasino.best or using an available unsubscribe option. Essential account and service messages may still be sent.

We will consider requests in line with applicable privacy requirements. There may be circumstances where we cannot provide access, delete information or complete a requested change, including where doing so would affect legal obligations, security, fraud prevention, another person's privacy or the integrity of the service. If this occurs, we will aim to explain the relevant reason in a clear and reasonable way.

Updates and contact

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The updated version will be made available on the website, with the effective date or other notice where appropriate. We encourage players to review this page periodically. If you continue to use the website after an update, the updated Policy will apply to your use from the stated effective date.

If you have a privacy concern, believe your information has been handled incorrectly, or need help understanding this Policy, please contact support@dreamroyalecasino.best. We will review your enquiry and respond through an appropriate channel.